Nice work, Sue Walsh

Career UX content designer, strategy shaper, occasional lifesaver.

Content designer, strategy shaper, occasional lifesaver.

Hi there, I'm Sue

Photo of Sue Walsh in an office setting, wearing a jean jacket and glasses

Hi there, I'm Sue

A lead content designer with 15+ years' experience making complex products easier for people to use.

At TurboTax, I spent 7 years designing award-winning experiences and leading content craft excellence. Before that, I wrote and managed content for GoPro across their apps and on-camera flows.

I started as a tech and marketing writer before UX content design was even a thing. Which means I bring a broad range of experience: info architecture, design systems, localization, user-centered research, and product design are all part of my toolkit.

I'm based in San Diego, and am open to full-time or freelance work.

Let's chat

Image of Sue Walsh in an office, wearing a jean jacket and glasses

Areas I bring value

Content Strategy

Skilled across the full content stack: UX writing for complex experiences across software, hardware, and AI platforms. I deliver clarity with a light touch, and content that performs.

Content Strategy

Skilled across the full content stack: UX writing for complex experiences across software, hardware, and AI platforms. I deliver clarity with a light touch, and content that performs.

Product design + AI

Strong interaction and visual skills in Figma. I can deliver product and content designs solo. I also have experience training LLMs, building generative help, and defining voice and tone for AI content.

Craft leadership

Experience defining craft standards and leading design thinking across the org. I'm an experienced people manager who builds strong content teams and mentors designers at every level.